People Capability Maturity Model (PCMM)
The People CMM (PCMM) targets the workforce management processes. The culture of an organization reflects in the shared values and the resulting patterns of behavior that characterize interactions among its members. Successful improvement programs guided by the PCMM can change the fundamental attributes of organization’s culture—its practices and behaviors. As an organization adopts the practices that satisfy the goals of the PCMM process areas, it establishes the shared patterns of behavior that underlie a culture of professionalism dedicated to continuous improvement. Most organizations report dramatic cultural changes as they progress through the PCMM maturity levels.
PCMM Maturity Levels
The PCMM concerns the domain of workforce management and development. A maturity level is an evolutionary plateau at which one of more domains of the organization’s processes has been transformed to achieve a new level of organizational capability. Thus, an organization achieves a new level of maturity when a system of practices has been established or transformed to provide capabilities and results the organization did not have at the previous level. The method of transformation is different at each level, and requires capabilities established at earlier levels. Consequently, each maturity level provides a foundation of practices on which practices at subsequent maturity levels can be built.
Each of the PCMM’s five maturity levels represents a different level of organizational capability for managing and developing the workforce. Each maturity level provides a layer in the foundation for continuous improvement and equips the organization with increasingly powerful tools for developing the capability of its workforce. The nature of the transformation imposed on the organization’s workforce practices to achieve each level of maturity is depicted in the figure below:
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PCMM at Global Landmark
Global Landmark was assessed at level 3 (Defined) in 2002 and was subsequently assessed at level 5 (Optimizing) in March 2004.The assessment is a testimony to the good people practices followed at Global Landmark.
Benefits for Customers
The PCMM processes helps in providing transparency in people related polices and practices thereby increasing customer confidence. The certification of the people related practices at Global Landmark at the highest levels is an assurance that the customer will not have to suffer because of people related issues. All the processes at Global Landmark at focused towards enhancing customer satisfaction and delivering the best of quality through the optimal use of people and other resources.
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