Success Stories
Specialty Materials - SAP R/3 Maintenance & Support Project
Customer:
A 3.2 billion strategic business group and a world leader in high-performance specialty materials such as fluorocarbons, specialty films, advanced fibers, customized research chemicals, and intermediates. This customer is one of the top five providers of materials and solutions to the electronics industry.
Brief Project Description:
Scope of the Project:
SAP R/3 functional support for SD, MM and PP modules and ABAP support for the US and Europe (mainly Germany) geographies.
Global Landmark's Solution:
Development, enhancement, upgrade and customization support including functional and technical maintenance. Global Landmark started off with ABAP Technical support in 2002 and is now offering Functional and ABAP support since 2003, thereby demonstrating its value proposition.
Execution Model:
This engagement is monitored and controlled centrally from USA. All requirements raised by users are routed to the central ERP Center Of Excellence (COE) team based in the US.
The COE team carries out allocation of tickets by reviewing the queue for priorities. As an extension of the support engagement, Global Landmark has positioned resources in Germany on short-term engagements in order to handle coordination from Germany for M & S issues as well as support, more effectively, the rollout of the EH&S (Environment, Health & Safety) and Shipment cost implementation in Europe.
Key Advantages:
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Cost-effective support structure |
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Better responsiveness |
Critical Success Factors
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Predictability of service levels |
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Low Total Cost of Ownership (TCO) |
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Flexibility in the engagement model |
Hardware/ Software:
SAP R/3 Enterprise version 4.7
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Automotive Components - mySAP solution Maintenance & Support
 Project
Customer:
One of the largest global suppliers of brake friction materials and aftermarket brake products for automotive and other applications.
Brief Project Description:
Scope of the Project:
SAP R/3 support on SD, MM, PP, PM, FICO, EDI, APO, BW modules for installations in France, Germany, Spain, and Italy.
All levels of Support: Level 1: Helpdesk, 2nd Line: Functional support and 3rd Line: Technical support offered.
Global Landmark's Solution:
Global Landmark provides support for SAP R/3, APO and BW environments. Global Landmark has positioned one SAP coordinator in Genevilliers, France, to facilitate support activities in Europe.
1st line support is available in French, Spanish, and German offered out of a helpdesk based in India while 2nd line and 3rd line support is in English only.
Execution Model:
The Global Sourcing engagement model is followed. Helpdesk services are provided for capture of tickets / issues. 2nd Line and 3rd Line support are in English only.
All SAP-specific communication occurs in English since the user-base is largely well versed in the language. Local language usage is implemented in forms and scripts for printing of documents
Key Advantages:
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Cost-effective support structure |
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Ownership-driven model for support |
Critical Success Factors
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Flexibility in the engagement model |
Hardware/ Software:
SAP R/3 4.6 C, BW 3.1 and APO 2.1
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Transportation Systems - mySAP solution Maintenance & Support
Project
Customer:
World's leading manufacturer of turbochargers, producing a broad range of turbochargers, charge air cooler and EGR systems in fifteen countries
Brief Project Description:
Scope of the Project:
SAP R/3 support on SD, MM, PP, FICO, QM, HR-Time Management, BW, SEM, EDI modules for installations in France, Italy, Switzerland, Romania, United Kingdom, Belgium.
All levels of support L-1: Helpdesk, 2nd Line: Functional support and 3rd Line: Technical support offered
Global Landmark's Solution:
Global Landmark has positioned senior techno-functional SAP staff in Torrance, USA, Sophia, France, and Shanghai, China, who work closely with the worldwide ERP team. They are responsible for coordinating support activities in Europe and the UK and are SPOCs for all users in these regions.
Their responsibilities include:
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Prioritisation of tickets in conjunction with the worldwide ERP team in order to determine the work pipe for the offshore support team |
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Problem definition and requirement gathering in case of any enhancement requests |
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Liaison with the end users to provide answers to any clarifications that the offshore support team may have
Follow up on the status of tickets and communication to the client IT leadership |
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Organization of user acceptance testing and signoff |
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Technical support is being offered since 1998 and Functional support since 2002 |
The 1 st Line support is available in French and English offered out of a helpdesk based in India while 2nd Line and 3rd Line support is in English only. All SAP-specific communication occurs in English since the user-base is largely well versed in the language. Local language usage is implemented in forms and scripts for printing of documents.
Key Advantages:
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Cost-effective support structure |
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Ownership-driven model for support |
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Single support umbrella covering all SAP products |
Critical Success Factors
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Predictability of service levels |
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Low Total cost of ownership (TCO) |
Hardware/ Software:
SAP R/3 Enterprise version 4.7, BW 3.5, APO 3.5 and SEM 3.5
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Auto Components - SAP FI/CO Logistics implementation
Customer:
India's leading manufacturer of Auto component manufacturer, producing a broad range of Die Casting materials, Brake pads, Seating systems, Rubber components etc.
Brief Project Description:
Scope of the Project:
SAP R/3 implementation on SD, MM, PP, FICO, QM, PM modules for installations in Chennai & Hosur, India.
Global Landmark's Solution:
Global Landmark formed a team consisting of senior techno-functional SAP consultants in Chennai, who worked closely with the functional team of the customer. Global Landmark took the overall responsibility for solution implementation and rollouts. Their responsibilities include:
Their responsibilities include:
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Project Planning and overall Project Management along with the customer Project Management team. |
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Mapping of Business processes in SAP |
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Problem definition and requirement gathering in case of any enhancement requests |
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Liaison with the end users to provide answers to any clarifications |
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Roll outs for diversified plants like Seating Systems, Rubber components divisions etc. |
Key Advantages:
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Cost-effective implementation |
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Ownership-driven model for roll-outs |
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Critical Success Factors |
Domain Expertise:
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Mapping of Customer requirements in TPM, Kanban and TQM processes |
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Flexibility in the engagement model |
Hardware/ Software:
SAP R/3 Enterprise version 4.7
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Automotive Manufacturer - SAP HR implementation
Customer:
India's leading manufacturer of Two-wheelers, producing a broad range of two-wheelers
Brief Project Description:
Scope of the Project:
SAP R/3 - HR modules in 4.6B and upgrade to 4.7.
All Modules of SAP HR:
Org Management, Personnel Administration, Personnel Development, ESS, Manager's DeskTop, Time Management & Payroll.
Global Landmark's Solution:
Global Landmark formed a team consisting of senior techno-functional SAP consultants, who worked closely with the functional team of the customer.
Global Landmark's responsibilities include:
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Overall Project Management & Solution Delivery |
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Implementation of all the modules in scope on time & cost |
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Training of Customer Core team |
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Successful mapping of Business Processes in SAP |
Key Advantages:
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Single platform for all HR data across divisions, locations |
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Cost-effective Implementation |
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Ownership-driven model for cascading business benefits |
Critical Success Factors:
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Global Landmark's strong domain expertise |
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Management buy-in for Change Management |
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Flexibility in the engagement model |
Hardware/ Software:
SAP R/3 - HR version 4.6B
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Higher Education & Research - SAP IS-HER implementation
Customer:
India's leading Business School, in Hyderabad, India, which has emerged as a leader in the field within 3 years of inception.
Brief Project Description:
Scope of the Project:
SAP R/3 and IS - HER Industry Solution.
SAP R/3: FI, CO, MM, PM
HR: Org Management, Personnel Administration, Personnel Development, ESS, Manager's Desktop, Time Management & Payroll (Multi-currency)
SAP IS - HER: Campus Management & Enterprise Portals 6.1
Global Landmark's Solution:
Global Landmark formed a team consisting of senior techno-functional SAP consultants, who worked closely with the functional team of the customer.
Global Landmark's responsibilities include:
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Overall solution roadmap planning |
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Scope Definition |
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Overall Project Management & Solution Delivery |
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Implementation of all the modules in scope |
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Training of Customer Core team |
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Successful mapping of Business Processes in SAP |
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Global Landmark is also closely working to give an IT Roadmap and is a Trusted IT Partner |
Key Advantages:
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Single platform for all Back office and academic data |
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Cost-effective Implementation |
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Ownership-driven model for cascading business benefits |
Critical Success Factors
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Implementation is First of its Kind in India |
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Global Landmark's strong domain expertise |
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Top Management Commitment |
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Flexibility in the engagement model |
Hardware/ Software:
mySAP e-Business Suite
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