Services Offered
Application development Projects
Development of custom modules, which interact with other Oracle Applications modules to cater to specific business needs. We offer functional, technical and techno-functional services for completion of application development projects.
The high level activities involved in Application development projects are -
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Business Requirement gathering
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Functional Specification
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Design
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Coding and Unit Testing |
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Integration Testing |
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UAT |
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Go-live |
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Post-production support |
Migration Projects
Migration activities are carried out to support an implementation project. These are typically done when the business plans to implement Oracle Applications 11i and the existing system is in legacy or Oracle apps 10.7. We offer technical and techno-functional services in migration projects.
The high level activities involved in Migration projects are -
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Assist in defining and implementation of processes and standards for development of interfaces. |
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Migration of the data from legacy systems to Oracle applications |
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Reports Customizations |
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Coding and Unit Testing |
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Forms Customizations |
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Extensions |
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Workflow Customizations |
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Instance consolidation |
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Support the functional team during User Acceptance Testing (UAT). |
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Provide support during the go-live phase. |
Upgrade
Upgrade activities are carried out to upgrade 11.x system to latest release of Oracle Applications E-Business suite. These projects are typically done for the following benefits -
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To ensure smooth functioning of the Applications Software by moving to a "stable" patch set level.
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To get expedited support from Oracle in case of any future production issue |
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To utilize any new functionality that becomes available with the maintenance pack. |
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To reduce the application of additional patches by ongoing projects. |
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To comply with the support agreements from Oracle |
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The high level activities carried out in migration projects are -
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Analyze the existing version's schema and the to-be version's schema |
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Impact Analysis of existing RICE elements |
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Code remediation for impacted items |
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Resolve issues related to standard functionality and performance of latest mini packs. |
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Communication with Oracle support, TAR management & patch recommendation |
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Scheduling of jobs
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Upgrade of workflow customizations |
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System testing |
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Go-live support |
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Post-production support |
Maintenance & Support
The project includes the Transition of application support and the maintenance of the application by Global Landmark. The support involves Tier-2 Support, (Analyze and provide solution to user tickets) and Tier-3 Support (Bug fixes and Enhancements).
The transfer of knowledge between the two resources will follow the below mention
A brief descriptive summary of each of the sub-phases, as applicable to this replacement is as follows:
Transition Phase:
Project Startup
Replacement resources ramp-up on applications environment, prepare detailed transition plan, prepare for methodologies and processes training, obtain infrastructure and remote connectivity, review with client managers and finalize.
Knowledge Transfer
Existing resources to transfer knowledge to replacement resource regarding -understanding application setup, functionality, workflow, learn support tasks, enhancements, customizations, understand methodologies and processes, test and use connectivity, etc. Existing resources retain full responsibility for support and its execution. Review status with Client manager.
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Hands-on
Replacement resource to perform appropriate support tasks and activities, under the supervision of existing resource. Both share the responsibility for execution, whereas the existing resource still retains accountability for results. Review status with client manager.
Primary Contact
Replacement resource to take-on primary role for performing the support tasks and activities, after having it reviewed by existing resource, during the time when the existing resource is on leave. Review status with client manager.
Steady State Phase:
Steady State Maintenance
Support activities and processes to have stabilized. The new resource will own and continue the maintenance and support activities, having full responsibility and accountability for execution and results.
Below are the high level activities performed as part of the Maintenance Project.
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Break/Fix work |
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Maintenance work |
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Compliance work |
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Enhancements |
Help Desk
We provide production support to Oracle applications systems in any one of the following models -
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On-site |
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On-site & Offshore |
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Offshore |
User issues will be logged into Help desk system at client's place. On-site support team monitors the help desk database, accepts the tickets and provides the resolution to users. In a Global Sourcing model tickets are routed to offshore through mail/ Global Landmark help desk from offshore development centers. There are agreed upon Service level agreements for tracking user issues to closure.
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